Shipping Policies

Shipping Charges

Costs are calculated based on weight and distance. When specifying the delivery address, please make sure to include any apartment, suite, unit, or floor numbers that will be required for delivery.

If the address information that is provided is not valid, our courier may be unable to deliver your package and we will not refund product or shipping charges based on incorrect addresses. If you would like us to ship the product again to a different delivery address, you will be responsible for the additional product and shipping charges.

Shipping Delays Disclaimer

Shipping refunds may not be given for shipping delays caused by events or incidents beyond our, or, our carrier's control, which may include: adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labour disputes, and disruptions in transportation networks. Shipping refunds may not be given if an incorrect delivery address was provided, which includes omission of suite, apartment, unit, or floor numbers.

Currency

All prices are listed in Canadian dollars (CAD).

VERMILION LOCATION PICK UP

Orders that are local to Vermilion, AB area are eligible for free pick up. Orders that have selected VERMILION LOCATION PICK UP but are not local will be charged the shipping fee prior to the order shipping.

Questions

If for some reason your order does not meet your satisfaction, please contact us by email at info@lightenuptherapy.ca. Please include your order number and name along with a description of your problem.